FREQUENTLY ASKED QUESTIONS
ZUBOOT ABOUT THE BRAND FAQS
Our journey began with a shared vision, as a husband and wife team of lifelong entrepreneurs and marketers. Combining our skills, wisdom, and guiding philosophies, we not only inspire those around us but also shape the very essence of Zuboot.We firmly believe that everyone deserves access to well-crafted wallets and products without compromising on quality. That's why we set out on a mission to develop minimalist products of the highest caliber, while keeping them affordable and within reach. We want you to experience the joy of owning a wallet that not only meets your needs but also resonates with your sense of value and style. Learn more about us here.
We launched Zuboot in 2020, right in the midst of the pandemic. It was a challenging time, but we embraced the opportunity to bring something special to you. Since then, our Zuboot community has been on a journey of growth and innovation. We're all about crafting exceptional products that complement your style and upgrade your everyday. Thanks for joining us; we are grateful for your support!
Any purchase on our website allows us to give back. We support several different charities and as customers have special requests, we continue to add more. Most recently, we have partnered with Feeding America to help end hunger in the U.S. Each purchase on our website provides 10 hot meals to people in need and so far, we have provided more than 200,000 meals to families in need so far. We’re only a small way towards our goal and hope to reach 300,000 hot meals this season with your help. Learn more about our mission here.
Our office and operations is located right in downtown Boston at 21 Union Street, Boston, MA 02108.
Please call or email our customer service department before you receive a notification that your order has shipped to be eligible to change your order.
Yes, all our products are backed by our lifetime guarantee. Our warranty covers all functioning parts from defects. If at any time of owning your product, you feel that it is not functioning properly, let us know, we'll make it right. Please see our warranty policy for more information here.
We stand behind our products with high confidence that you will be happy with your purchase. Our products are made from the highest quality materials and craftsmanship. If your product is not functioning as it should, please contact us and submit a claim.
Yes, we believe in the quality of our products, and that's why we offer a 30 day risk-free guarantee. If for any reason you're not happy with the item purchased, simply return it to us within 30 days, no questions asked.
RFID skimming is a very particular brand of electronic pickpocketing. When cards are activated by an RFID reader, their chips can transmit information wirelessly, making it easy for your information to be stolen and for strangers to make a purchase without physically having your card.
Yes. We take your security seriously, which is why all of our wallets are built in with RFID blocing protection. This advanced technology safeguards your cards and personal information from unauthorized scanning, ensuring peace of mind and added security for your belongings.
Processing an order usually takes our team 1-2 business days, usually shipping out on the second day. For our personalized wallets, processing will take 2-3 days.
Yes, we offer free shipping on orders within the U.S., along with expedited shipping options for your convenience. See our options below.
FREE Shipping with every order. Fast Shipping for U.S. and International Orders - We ship to Canada, U.K. and Australia. We process orders as quickly as possible. Most orders are shipped within 1-2 business days from our Boston office. *Personalized orders take 2 business days to process.
Free U.S. shipping times - 2-5 business days. International shipping times vary. We cannot guarantee delivery times.
Standard 2-5 days FREE
3-Day Shipping 3-Days Guaranteed FREE with Orders over $75 - Available for Upgrade on all orders
2-Day Shipping 2-Days Guaranteed FREE with Orders Over $125 - Available for Upgrade on all orders
1-Day Shipping 1-Day Guaranteed $33
Yes! We ship internationally around the world. You will find shipping options available for standard or expedited below:
FREE Shipping with every order. Fast Shipping for U.S. and International Orders - We ship to Canada, U.K. and Australia. We process orders as quickly as possible. Most orders are shipped within 1-2 business days from our Boston office. *Personalized orders take 2 business days to process.Free U.S. shipping times - 2-5 business days. International shipping times vary. We cannot guarantee delivery times.
FREE International Standard International Shipping on orders over $150
International Standard 3-14 Days - Times vary $16
International Express 1-5 Days - Times vary $33
You should be receiving an order confirmation email, a shipping email with your tracking information, and finally, an Order Completed email. If you have not received any of these emails, first, please check that you have provided your correct email address, and second, if you have, please check your junk/spam folders.
RFID and skimming are a very particular brand of electronic pickpocketing. When cards are activated by an RFID reader, their chips can transmit information wirelessly, making it easy for your information to be stolen and for strangers to make a purchase without physically having your card.
Our wallets are made with an emphasis on durability, built from premium materials of carbon fiber, aluminum, copper, titanium, wood, and leather. These materials are designed to prevent skimming and are RFID blocking. They are super durable and we’re so confident that we have a lifetime warranty on the functioning parts.
Each wallet with a money clip or compartment that can securely hold up to 20+ bills folded. Wallets that offer a cash strap can hold even more bills.
Zuboot wallets are made from the highest quality materials including aluminum, carbon fiber, forged carbon fiber, titanium, copper, leather, vegan leather and wood. Each material is chosen for its durability, style, and uniqueness.
PERSONALIZED WALLET FAQS
Our EPP® Patented Process ensures you get the highest quality design and color that will last you for a long time.
If we get your order before 12noon EST, we usually print the same day! If after that time, we will print the next day. Most Zuboot orders are shipped within 1-2 business days from our Boston office, but please note that personalized wallet orders take 2-3 business days to process.
We've got a broad selection of wallets for you to personalize, ranging from our Centrum, Purus, to Nova wallet collections. Whether you prefer copper, titanium, aluminum, or classic colors like green, blue, black, silver, and more, we've got a variety of options to suit your style. Make your wallet uniquely yours!
Our personalized wallets offer a unique opportunity to customize your wallet with a full-color photo or text right on the wallet face. We take pride in being the only company that can provide this level of detailed print on a wallet, allowing you to create a one-of-a-kind personalized wallet that is designed 100% by you.
To care for your personalized wallet, avoid tossing it in your pocket, bag, or purse with keys or other metal items. Just like a car can get scratched with a key, your wallet might too. Be mindful of what's sharing space with your wallet. For the longest wear, it's best to stow your wallet in a pocket, bag, or purse against a soft or cloth edge. And when it comes to cleaning, skip the harsh chemical cleaners. If it gets a bit dirty or needs a wash, use mild soap and water, then give it a gentle wipe with a soft cloth to dry.
Plus, don't forget about our Wallet Refresh Program! Within one year of your original order, if you want to freshen up the front of your wallet, just send it back to us with the prepaid postage label. We'll reprint your chosen photo or let you pick a new one. It's our way of making sure your wallet stays looking sharp for years to come!
Our warranty covers the functioning parts of the wallet itself. However, please note that we are unable to exchange or replace orders for customer-created errors. This includes discrepancies in color between your computer and our professionally calibrated printing systems, typos and misspellings, poor image quality or low resolution, layout errors, missing images, blank pages, mistakes in product design, content quality, and product selection errors (such as size, style, or cover choices). Additionally, general wear and tear over time is not covered. For a comprehensive understanding of our warranty terms, please refer to our warranty page.
If you're looking to refresh your wallet face due to normal wear and tear, we recommend checking out our Wallet Refresh Program. This program allows you to freshen up the front of your wallet with a reprint of your current design or choose a new one. Learn more about our Wallet Refresh Program here.
AIRTAG WALLET FAQS
Zuboot are built tough and designed with you in mind. The prints are vibrant, there is wide variety and Zuboot wallets are also 100% customizable to fit any activity and lifestyle.
AirTag’s are small tracker gadgets that can be used to track your everyday essentials. From keys to cellphones and, of course, wallets, your AirTag sends out a secure Bluetooth signal that can be found by closeby devices in Apple’s Find My network. The AirTag finding process is anonymous, secure, and encrypted to protect your privacy.
AirTag wallets vary in their ways of installment. For our aluminum Vega or Centrum AirTag Wallets, the AirTag is safely secured with 7 screws. Upon receiving your wallet, simply remove the screws around your wallet with the screwdriver provided, position your AirTag in the center, and reinstall the wallet face with the screwdriver.
For our vegan leather and leather AirTag wallets, there is a built-in compartment where you can insert the AirTag securely in its custom fit.
Our AirTag wallets are water-resistant. Apple AirTags are water-resistant too and can withstand being submerged under about 3 feet of water for 30 minutes.
The AirTag is sold separately from our AirTag wallets. As per Apple's policy, you can only purchase an AirTag directly from Apple.
SLING BAG FAQS
A sling bag is designed to sit across the chest or on your back, with a shoulder strap designed for comfort. Ergonomic in nature and perfect for a mobile lifestyle, this style of bag is purposed to eliminate neck, shoulder, and backache.
Traditionally, fanny packs are known for being strapped across one’s waist but keeping up with today’s fashion, fanny packs can be worn across the chest, just like sling bags. With sling bags, this accessory is meant to be worn across the chest or around the back, making a style statement wherever you go.
Sling bags are traditionally more compact and portable in nature, holding basic necessities like keys, wallets, and other small items. Zuboot sling bags have the capacity to fit an iPad, cameras, and more. Backpacks have a much larger capacity than sling bags, often carrying around laptops, textbooks, supplies, and larger everyday items.
Yes, absolutely. Sling bags are designed to sit across the chest or across-the-back wear. If you want to wear your backpack and sling bag at the same time, the sling bag can be worn across the chest while the backpack is also on. Or vice versa, it’s up to you!
Sling bags are designed for men and women alike, the perfect accessory for any lifestyle. With a large versatility in function and what you’d like to carry around, the sling bags are made for everyone.
Your sling bag should sit comfortably across your chest or back; the strap should be tight enough to secure the bag but loose enough to have room to breathe. A general rule of thumb is to have 2 or 3 fingers between your body and the strap for ultimate comfort.
You can carry your essentials or any items you need for your day’s adventure. From your keys, wallet, phone, and more, this bag is large enough, but not limited to, holding an iPad, camera, snacks, water, you name it.
Sling bags can be positioned across the chest area or across the back, it’s up to your style preference. Wearing your sling bag across the front will allow quick and easy access to your belongings while still keeping your hands-free. Wearing your sling across the back is similar to a backpack, allowing you to be on the move without anything in your way.
Sling bags are designed to keep your items secure with their close-carry design. By keeping your belongings close to your body, our designs enhances security, minimizing the risk of theft. In addition, our Orion & Pavo Anti-Theft Sling Bags have a lock feature, allowing you to create a combination and lock your bag. You simply secure your zippers into the locking mechanism so they cannot be opened.
POWER BANK FAQS
To charge your power bank, simply connect it to a power source using the included USB cable. This can be done by plugging the USB cable into either your phone charger or a computer USB port. Once connected, the power bank will begin charging automatically. Leave it connected until it reaches full capacity. Afterward, you can disconnect it from the power source. Your power bank is now ready to provide portable power for your devices.
mAh or “Milliamp Hours” is a unit for measuring the amount of stored energy or capacity of a battery. The mAh rating on promotional Power Banks explains how much energy they can transferto a recharging device like a cell phone.The higher the mAh of a Power Bank battery, the longer amount of time and/or energy it can provide to recharge an electronic device like a cell phone.
The higher the mAh rating of a power bank battery, the greater the amount of time and energy it can provide to recharge electronic devices. In practical terms, a power bank with a higher mAh rating will have a larger capacity, allowing it to deliver more charges or extended usage time for your cell phone or other electronic gadgets.So, when choosing a power bank, consider the mAh rating as an important factor to ensure you have enough stored energy to keep your devices powered up when you need them the most.
Our power banks are versatile and can charge a wide range of devices, including smartphones, tablets, cameras, smartwatches, Bluetooth headphones, and more, as long as they have a compatible charging port.
Typically it will take up to 14 hours to fully charge your portable charger after its initial charge. The reason is that our charges offer a longer life than typical powerbanks. Our portable charges offers days of power and re-charging making it one of the most useful powerbanks out there.
The number of times a power bank can charge a device depends on the capacity of the power bank and the battery capacity of the device being charged. For example, using our 20,000mAh power bank and a smartphone with a 3,000mAh battery, you can expect to get approximately 5-6 full charges for your device from the power bank.
The capacity of our power bank is 20,000 mAh, which is equivalent to 74 Wh (watt-hours). This high-capacity ensures extended charging power for your devices on the go.
Yes, our power bank is equipped with dual USB A outputs, allowing you to charge two devices simultaneously.
While it is technically possible to charge the power bank while simultaneously using it to charge a device, it may affect the charging speed or efficiency. It's recommended to charge the power bank separately and then use it to charge your devices for optimal performance.
You can use either a micro USB or type C cable for the power bank's 5V/2A input, providing flexibility and convenience.
Our power bank's input speed is 5V/2A, twice as fast as other power banks, ensuring quicker recharging and saving you valuable time.
Our power banks are designed with user-friendly features to keep you informed about the remaining power. Each power bank is equipped with LED indicator displays that show the current power level. With a simple press of the power button or a glance at the LED indicators, you can easily determine how much charge is left in your power bank.
No, our power banks are designed with built-in safety mechanisms to prevent overcharging. Once your device reaches its full charge, the power bank will automatically stop supplying power, ensuring that your device is not overcharged. This feature protects both your device and the power bank from potential damage.
Absolutely! We stand behind the durability and quality of our portable chargers. That's why we offer a lifetime warranty on our products. We are confident in the long-lasting performance of our power banks and want you to have peace of mind knowing that your purchase is protected. Our lifetime warranty ensures that you can rely on our power banks for years to come, and if you ever encounter any issues, our dedicated customer support team will be there to assist you.