Happy New Year to you and your families!
Wishing you a healthy and prosperous year ahead.
Zuboot Products are Guaranteed!
If you ever feel your product isn’t functioning properly, you can contact us with your claim and we’ll do our best to make sure it’s right. Our lifetime warranty covers all the working parts of our products including our wallets and tools. Warranty coverage begins the day you bought your product. Please read the full details below to understand what is covered under warranty.
We stand behind our wallets with high confidence that you will be happy with your purchase. Our wallets are made from the highest quality materials and craftsmanship. If your wallet is not functioning as it should, please contact us or submit a claim. Our wallet warranty covers the functionality and working parts of our wallets including:
Warranty does not cover claims due to damages caused by customer handling, overuse or misuse, storage or treatment. We expect that over time general wear and tear will occur. The wallet warranty does not cover general wear and tear.
This warranty does not cover the following:
We are unable to exchange or replace your order for customer created errors such as color differences between your computer and our professionally calibrated printing systems, typos and misspellings, poor image quality or low resolution, layout errors and missing images, blank pages or mistakes in product design, content quality, product selection mistakes (i.e. product size, style or cover choices), general wear and tear over time.
Warranty does not cover claims due to damages caused by customer handling, overuse or misuse, storage or treatment.
General Wear and Tear and What Is Not Included In Warranty Coverage
We expect that over time general wear and tear will occur. As with any painted products, the paint adhesion to the material can be chipped, cracked or wear down. In order to keep your wallet in pristine condition we recommend the following actions:
Customers looking for a refresh of their wallet face due to normal wear and tear should refer to our Refresh Program (and can find more details in our Terms and Conditions).
Refresh Program
Send back your wallet within 365 days of the purchase date for a reprint on your wallet face (limit is one time from date of purchase). Customer must contact our Enroll on our Refresh Program website page. prior to the 365 day deadline according to their original purchase date and pay a $15 shipping and handling fee. Zuboot support team will send a prepaid label for your wallet return. Customer pays for shipping and handling and no other costs or charges included for printing. Zuboot team ships back the wallet with the refreshed print on the front.
This warranty covers only the functionality of our products including:
This warranty does not cover the following:
Submit your Warranty Claim through our Warranty section of your account page or send us an email to your support team at support@zuboot.com. Be sure to include a picture of your product and the part that is not functioning. Tell us what’s going on with it and we will assess the situation and get back to you within a few days.