Returns and Refunds
Thank you for visiting our returns policy page. As a small business, we want to offer the best customer service possible. We thrive to make your experience with us amazing. Please continue reading to learn more about our return or exchange policies.
Please note: We reserve the right to make changes to this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to visit this page from time to time.
Personalized Product Return Policy:
We cannot accept returns on Personalized products due to the nature that we cannot restock these items. The customer agrees that they approve the design prior to purchasing. Some wear and tear is expected on the wallet face over time, depending on use and care. Zuboot does not accept returns on personalized wallets due to design dislike, preference or mistakes that have not been notified prior to purchase and shipping. Customers may take advantage of our Refresh Program within 365 days of purchase, we will reprint the front face of your wallet for just the price of shipping and handling. Please see our Refresh Program details for further information.
If a product is damaged or defective please contact us for an equal exchange or replacement. Items may only be considered on defective or damaged products (this policy applies to wallets, power banks, and tools), the customer agrees to contact customer support within 14 days of receipt for the return to be eligible. Please contact email@example.com for further instructions or questions. Most products are covered under our 1-Year Warranty. Please refer to our Warranty Policy for more details on what is and what is not covered.
If you’re not satisfied with your purchase, you may be eligible for an exchange or store credit or return, for non-damaged goods within 14 days of receiving your order. Returns must be unused, in the state you received them, and in the original packaging. Customers must contact our support team prior to submitting a request for a possible return or exchange.
Zuboot reserves the right to accept or reject any purchase, exchange, or return for any reason.
Customers are responsible for costs involved in return such as shipping costs or any additional handling charges. The return shipping isn’t covered and refunds, when approved, will only be processed back to the original form of payment. Refunds will be processed within 3-5 business days of receiving the product back.
What items cannot be returned?
- A personalized product
- A replacement product
- Free gifts
- Products on sale or clearance
- Any order below $40 (not including shipping fees)
Please note: Zuboot cannot take responsibility for delays in shipping or timing. The shipping department works hard to get purchases out the same day when received before 3pm EST or they are shipped immediately the next business day. Zuboot has no control and takes no responsibility for 3rd party shipping times or delays. Please contact the shipping company directly for more information.
All mask sales are final. Refunds may only be considered for damaged mask products. We reserve the right to approve or accept any refund requests. Requests may only be considered for an exchange on items damaged or defective. To be eligible for a refund or exchange, you must first email us within 2 days of receiving the product at firstname.lastname@example.org to alert us of the damage, then return the damaged item to us. The product must not be worn or used. Upon receipt of the damaged item, we may ship out a replacement, if available. If a replacement is not available we will consider refunding the purchase price of your item. Refunds are not guaranteed and are at the sole discretion of the company.
Due to the current situation, we are no longer receiving returns on products for the safety of our staff. Please contact us with any questions before ordering. Thank you for your understanding.
Shipping on Returns
Shipping costs are the responsibility of the customer and are non-refundable.