FAQs

GENERAL FAQs

Do you offer free shipping?

Yes, on orders over $49 we offer free USPS shipping for orders here in the U.S. *Please note that the USPS does not guarantee shipping timing and according to their website, due to the increase in shipping and COVID restrictions, there may be delays beyond their control. 

Do you offer fast shipping?

Yes, we also offer FEDEX 2-Day Guaranteed shipping to any U.S. location. 

When will my order ship?

Order in before 12pm EST will be shipped out the same day. After 12 noon EST, orders will be shipped out the next business day.

Do you ship internationally?

We ship to Canada, Mexico, Australia, and the U.K. for a flat rate. 

How will I know when my order ships?

You should be receiving an order confirmation email, a shipping email with your tracking information, and finally, an Order Completed email. If you have not received any of these emails, first, please check that you have provided your correct email address, and second, if you have, please check your junk/spam folders. 

I need to change my order?

Please call or email our customer service department before you recieve a notification that your order has shipped to be eligible to change your order.

Are your products covered under warranty?

Yes, all our products are backed by our guarantee that they will be working properly. Our warranty covers all functioning parts from defects. Please see our warranty policy for more information.

PERSONALIZED WALLET FAQs

What is personalized wallets?

Personalized wallets are created through a unique process, where we print your favorite photo or text right on the front face of your minimalist wallet.

Why are personalized wallets popular?

Personalized wallets are gaining popularity because they are so unique. Zuboot is the first company to print a completely personalized image on the front of your wallet.

How is personalized different than engraved?

Engraved wallets have limitations because you have to carve into the material, you cannot get the same bright picture quality as you can with our unique process. Engraving can only be done on certain wallet materials, where we can print on almost any surface.

How quickly is the personalization process?

If we get your order before 12noon EST, we usually print the same day! If after that time, we will print and ship next day.

CARBON FIBER/ALUMINUM WALLET FAQs

Why are carbon fiber wallets popular?

Carbon fiber is stronger and stiffer than steel, it is lighter than steel, making our wallets thin and lightweight making your valuables even safer.

What is RFID Skimming?

RFID and skimming are a very particular brand of electronic pickpocketing. When cards are activated by an RFID reader, their chips can transmit information wirelessly, making it easy for your information to be stolen and for strangers to make a purchase without physically having your card.

How durable are your RFID-Blocking wallets?

Our wallets are made of carbon fiber and aluminum materials. Carbon fiber is five-times stronger than steel. Both these materials are designed to prevent skimming and are RFID blocking They are super durable and we’re so confident that we have a guarantee and warranty on the functioning parts.

How many cards can the wallet hold?

Our wallets can hold up to 12 cards without being stretched.

DOOR OPENER FAQs

Why should I consider an antimicrobial door opener?

Door openers protect against the transmission of bacteria and germs. Our Door Opener is made of brass, which in itself is antimicrobial. It comes in a keychain and comes with a stylus, meaning you can use any surface (ATM’s and computer screen) without touching it.

Can brass help block bacteria?

Research has shown materials that contain high amounts of copper alloys such as brass have antibacterial properties that can help minimize the spread of microbes and germs. More specifically it is because of the length of time that tiny microbes can live on brass in comparison to other materials that make the biggest difference.

POWER BANK FAQs

How do I charge the power bank?

You can charge your power bank with your phone charger or through a computer USB port.

What is mAh?

mAh or “Milliamp Hours” is a unit for measuring the amount of stored energy or capacity of a battery. The mAh rating on promotional Power Banks explains how much energy they can transferto a recharging device like a cell phone.The higher the mAh of a Power Bank battery, the longer amount of time and/or energy it can provide to recharge an electronic device like a cell phone.

How long should it take to fully charge my portable charger?

Typically it will take up to 14 hours to fully charge your portable charger after its initial charge. The reason is that our charges offer a longer life than typical powerbanks. Our portable charges offers days of power and re-charging making it one of the most useful powerbanks out there.